Refund Policy

Introduction

The Information Warfare Foundation of India (IWF) is committed to transparency and fairness in all our financial transactions. This Refund Policy outlines our procedures and guidelines for handling refund requests for donations, services, and other financial contributions made to our organization.

We understand that circumstances may arise where you may need to request a refund. This policy ensures that all refund requests are handled consistently, fairly, and in accordance with applicable laws and regulations.

General Refund Principles

Our refund policy is based on the following principles:

• Transparency: Clear and accessible refund procedures
• Fairness: Consistent treatment of all refund requests
• Compliance: Adherence to applicable laws and regulations
• Documentation: Proper record-keeping of all refund transactions

Donation Refunds

Eligibility for Donation Refunds

Donation refunds may be considered in the following circumstances:

• Processing Errors: If there was an error in the donation processing
• Unauthorized Transactions: If the donation was made without your authorization
• Duplicate Transactions: If the same donation was processed multiple times
• Technical Issues: If technical problems occurred during the donation process

Donation Refund Process

1. Request Submission: Submit your refund request within 30 days of the donation
2. Documentation: Provide transaction details and reason for refund
3. Review Period: We will review your request within 5-7 business days
4. Processing: If approved, refunds are processed within 10-15 business days

Service Refunds

Consultation Services

For consultation services, refunds may be available under the following conditions:

• Cancellation: Cancellation made at least 48 hours before the scheduled consultation
• Service Not Provided: If the service was not delivered as agreed
• Quality Issues: If the service quality was significantly below our standards

Training Programs

For training programs and workshops:

• Full Refund: Available if cancelled at least 7 days before the program
• Partial Refund: 50% refund if cancelled 3-7 days before the program
• No Refund: For cancellations made less than 3 days before the program

Refund Methods

Refunds will be processed using the same method as the original payment:

• Credit/Debit Cards: Refunds will be credited back to the original card
• UPI Payments: Refunds will be processed through the same UPI ID
• Bank Transfers: Refunds will be transferred to the original bank account
• Digital Wallets: Refunds will be credited to the original wallet

Note: Processing times may vary depending on your bank or payment provider. Typically, refunds appear in your account within 3-10 business days.

Non-Refundable Items

The following items are generally non-refundable:

• Completed Services: Services that have been fully delivered
• Digital Products: Digital downloads, reports, or materials
• Event Registrations: After the event has commenced
• Membership Fees: After the membership period has begun
• Processing Fees: Transaction fees charged by payment processors

How to Request a Refund

Required Information

When requesting a refund, please provide the following information:

• Your full name and contact information
• Transaction ID or reference number
• Date and amount of the transaction
• Reason for the refund request
• Any supporting documentation

Contact Methods

You can request a refund through any of the following methods:

• Email: Send your request to refunds@iwf.org.in
• Phone: Call us at +91 833 900 6000
• Online Form: Use our contact form on the website

Refund Processing Timeline

Dispute Resolution

If you are not satisfied with our refund decision, you may escalate your concern through the following process:

1. Initial Review: Contact our customer service team
2. Management Review: Request review by our management team
3. External Mediation: If necessary, we may suggest third-party mediation

We are committed to resolving all disputes fairly and promptly. Most issues are resolved within the initial review stage.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at: